To fix the issue:
- Install the latest Java components for Microsoft Internet Explorer from the Sun Microsystems Java website.
- Set the correct settings for IIS:
- Open the IIS Manager.
- On the left-hand pane, click HOUSECALL > Web Service Extensions.
- On the right-hand pane, check if the status of Active Server Pages says "Allowed". If it does not, click the Allow button.
- Add a new Web Service Extension:
- Right-click on Web Service Extensions.
- Click the Add a new Web service extension... button to open the New Web Service Extension window.
- In the Extension field, type "Housecall" then click Add > Browse.
- Select these files:
- C:\Program files\Trend Micro\Housecall\hcadmin\webui.exe
- C:\Program files\Trend Micro\Housecall\hcbin\HcAddlog.exe
Afterwards, click OK.
- Right-click on the HOUSECALL virtual folder and then click Properties.
- In the Virtual Directory tab, click Configuration > Options > Enable Parent Paths and then click OK twice.
- Right-click the AUHOUSECALL virtual folder, and then click Properties > Headers > MIME Types.
- Add these entries:
- Extension: .ini
- MimeType: .ini
Afterwards, click OK three times.
- Right-click on the HCBIN virtual folder, then click Properties.
- In the Virtual Directory tab, click Configuration.
- Click Mappings > Add, then specify these items:
- Executable: c:\Program files\Trend Micro\Housecall\hcbin\HcAddlog.exe
- Extension: .exe.
- For the Verbs field, select Limit to and then type "GET, POST".
- Save all of changes and then restart the WWW Publishing Service.