“Incorrect User name or Password…” appears when accessing management console of ScanMail for Exchange (SMEX)

Product / Version includes:

ScanMail for Exchange12.0 , ScanMail for Exchange11.0 , ScanMail for Exchange14.0 , ScanMail for Exchange12.5

Last updated: 2021/08/28

Solution ID: KA-0001224

Category: Configure , Troubleshoot , Deploy

Summary

When trying to access the ScanMail for Exchange (SMEX) management console on the exchange server, you get the following error message:

“Incorrect User name or Password. Please try again.”

When you check the IIS log, there were a lot of instances of 401.1 and 401.3 HTTP Errors similar to this:

2009-08-03 04:16:07 W3SVC3 127.0.0.1 GET /smex/cgiDispatcher.exe Page=AUTH_NONCE_REQUEST 16372 - 127.0.0.1 Mozilla/4.0+(Windows+2003+5.2)+Java/1.5.0_14 401 3 5   2009-08-03 04:16:07 W3SVC3 127.0.0.1 GET /smex/cgiDispatcher.exe Page=AUTH_NONCE_REQUEST 16372 - 127.0.0.1 Mozilla/4.0+(Windows+2003+5.2)+Java/1.5.0_14 401 1 0

To resolve this issue:

Open the Internet Information Services (IIS) Manager.
Check the SMEX virtual directory.
Go to Directory Security > Authentication and access control.
Click Edit... button.
Tick the Enable Anonymous Access checkbox.
Under Use the following Windows user account fo anonymous access section, indicate your SMEX Administrator account.
Save the changes that you made.
Access the console again.

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“Incorrect User name or Password…” appears when accessing management console of ScanMail for Exchange (SMEX)

“Incorrect User name or Password…” appears when accessing management console of ScanMail for Exchange (SMEX)

Product / Version includes:

Summary