Do the following:
- Open the Registry Editor (regedit.exe).
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Go to KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TmXPFlt\Parameters.
- Change the value of the "DebugLogFlags" key to "3EFF" if it exists. If it does not, create the REG_DWORD named “DebugLogFlags” with the value “3EFF”.
Registry Information:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TmXPFlt\Parameters]
"DebugLogFlags"=dword:00003eff - Replicate the procedure that caused the scan engine issue you encountered.
- Find the TmFilter.log file in the %SystemRoot% folder and send it to Trend Micro Technical Support.
- Disable debug logging by changing the value of the "DebugLogFlags" key to "0".