Views:
To use the Serverprotect for Linux DiagnosticTool:
  1. Go to the /opt/TrendMicro/SprotectLinux/SPLX.util folder using the Linux terminal.
  2. Collect product and system information by running the following command:

    ./DiagnosticTool
  3. Wait until the tool has completed collecting the needed information.
  4. Go to the /var/log/TrendMicro/ folder.
  5. Copy the *.tgz file using the format YYYYMMDD-HHSSss.tgz. This format corresponds to the date and time when you run the DiagnosticTool, where:

    YYYY – year
    MM – month
    DD – day
    HH – hour
    SS – second
    ss – millisecond
  6. Send the YYYYMMDD-HHSSss.tgz file along with your support request and debug logs to Trend Micro Technical Support.
Keywords: DiagnosticTool,collect system information,debug splx,debug product information,debugging serverprotect for linux