To enable Kernel, User, or Control Manage Debug:
- Open the ../opt/TrendMicro/SProtectLinux/tmsplx.xml file using a text editor.
- Look for the "UserDebugLevel" parameter and change its value to "5".
- Look for the "KernelDebugLevel" parameter and change its value to "3".
- Look for the "ControlManagerDebug" parameter and change its value to "3".
- Save and close the file.
- Go to the ../opt/TrendMicro/SProtectLinux/SPLX.util directory.
- Run xmlvalidator to verify whether the syntax of the changes that you made are correct.
- Go to ../opt/TrendMicro/SProtectLinux/SPLX.vsapiapp and run the "./splxmain -r" command.
- Replicate the issue.
- When done, collect the following logs:
- User Debug - all files in the ../opt/TrendMicro/SProtectLinux/SPLX.tmp folder
- Kernel Debug - copy the ../var/log/messages file
- Control Manager Debug - the ../opt/TrendMicro/SProtectLinux/Entitymain.log file
- Collect the product and system information using the DiagnosticTool. The logs are located in the ../var/log/TrendMicro/CDT_Data folder.