- How can I get my Trend Micro Product Licensing details?
- What will happen if I do not renew?
- What will happen if my maintenance has lapsed before I decided to renew?
- Will I be notified before my maintenance expires?
- What should I do if I do not receive any renewal notification?
- How do I renew my Trend Micro product maintenance?
- What information is required for renewal?
- Can I renew a smaller user count than my original purchase?
- Will I receive something after my maintenance is renewed?
- Do I need a new Activation Code after renewing?
- How can I replace a lost Activation Code?
- What should I do after receiving the updated license certificate?
- Whom do I contact if I have more questions?
For product licensing details, submit a case to Trend Micro Technical Support.
Note: This page applies to both Australia and New Zealand.
Your product will stop automatic updates and no technical support service will be available.
Renewing your maintenance ensures continued access to Trend Micro Technical Support, as well as the latest product and security updates.
Your Trend Micro product maintenance period has to be continuous. Renewal after the prior maintenance period has expired will require payment for the period that has lapsed in addition to the period you now wish to cover.
Yes. Customers will receive a renewal notification at least 30 days prior to the maintenance expiration date.
Submit a case to Trend Micro Technical Support. Make sure to send your updated company details.
Contact your preferred Trend Micro reseller to purchase maintenance renewal. If you do not know your reseller, submit a case to Trend Micro Technical Support.
Provide the following details to your reseller:
- Company name
- Address
- Telephone number
- Contact name
- Contact email address
- Product name including platform for renewal
- User number
- License expiry date
Yes. Indicate the downsize request to your reseller in writing. Once your license has been downsized, any future increase in user count will have to be done through additional user purchase.
Your reseller will send a copy of your license certificate with the updated license period via email.
Activation Codes are associated with the user's license and maintenance period. The maintenance period is typically one year, but various time limits are possible. Therefore, Activation Codes are permanent for as long as customers have renewed their license and maintenance. Online customers do not need a new one when upgrading or renewing. Non-internet facing customers will need a new Activation Code when renewing.
Submit a case to Trend Micro Technical Support and send your company and product details.
If you are using a product with an SMB brand:
- Log in to the product console.
- Click Preferences at the upper right side of the screen.
- Select Product License from the dropdown menu.
- Click Check Status Online in the license information section.
- The product user count and license period will be updated.
If you are using an Enterprise product:
- Log in to the product console.
- Click Administration at the upper right side of the screen.
- Select Product License from the dropdown menu.
- Click Check Status Online in the license information section
- The product user count and license period will be updated.
Contact Trend Micro Customer Service through +61 2 9870 4880, or submit a case to Trend Micro Technical Support.