OfficeScan has a feature called Device Access Control. The pop-up notification appears because a USB or CDROM device connected to the machine has violated a Device Access Control policy.

To configure this feature:

For Apex One

1. Log on to the OfficeScan management console.
2. Go to Agents > Agent Management.
3. Select the target agent or domain from the agent tree.
4. In the toolbar above the agent tree, click Settings > Device Control Settings.
5. Configure the permissions needed to resolve this issue.

   Untick ”Display a notification on endpoints when Apex One detects unauthorized device access” under Notification.

   

For OfficeScan XG SP1

1. Log on to the OfficeScan management console.
2. Go to Agents > Agent Management.
3. Select the target agent or domain from the agent tree.
4. In the toolbar above the agent tree, click Settings > Device Control Settings.
5. Configure the permissions needed to resolve this issue.

   To disable the pop-up message:

   1. Click Advanced permissions and notifications after configuring the required permission.
   2. Scroll down to the Notification section and uncheck “Display a notification on endpoints when OfficeScan detects unauthorized device access”.

      

For OfficeScan 11.0/XG

1. Log on to the OfficeScan management console.
2. Go to Agents > Agent Management.
3. Select the target agent or domain from the agent tree.
4. In the toolbar above the agent tree, click Settings > Device Control Settings.
5. Configure the permissions needed to resolve this issue.

   To disable the pop-up message, under Notification section, untick the "Display a Notification message on the client computer when OfficeScan detects unauthorized device access" checkbox.

For OfficeScan 10.6

1. Log on to the OfficeScan management console.
2. Go to Networked Computers > Client Management.
3. Select the target clients or domains from the client tree.
4. In the toolbar above the client tree, click Settings > Device Control.
5. Configure the permissions needed to resolve this issue.

   To disable the pop-up message:

   1. Select CD/DVD or USB Storage Devices
   2. Under Permission, select any permission except Full Access. There should be a link saying "Advance permissions and notification". Click this link.
   3. Under Notification section, untick the "Display a Notification message on the client computer when OfficeScan detects unauthorized device access" checkbox.