An alert message that the Manager Node clock is no in sync with the database clock appears in Deep Security

Product / Version includes:

Deep Security10.2 , Deep Security10.1 , Deep Security10.0 , Deep Security10.3

Last updated: 2021/08/28

Solution ID: KA-0001552

Category: Troubleshoot

Summary

You receive an alert similar to the following:

The clock Manager Node must be synchronized with the clock on the database. If the clocks are too far out of sync (more than 30 seconds) the Manager Node will not perform its tasks correctly. Synchronize the clock on your Manager Node with the clock on the database.

This is an issue with the Java Virtual Machine (JVM) that the Deep Security Manager (DSM) is using.

To resolve this, verify the system on each box. Their time difference should be within 30 seconds.

If the two system times are within 30 seconds away from each other, then it is possible that the computer's time zone was set to GMT when the DSM service started, and the time zone was changed while the DSM was running.

In this case, the DSM and database machines can be out of sync and the DSM will generate an alert.

You should restart the DSM for you not to receive the alert.

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An alert message that the Manager Node clock is no in sync with the database clock appears in Deep Security

An alert message that the Manager Node clock is no in sync with the database clock appears in Deep Security

Product / Version includes:

Summary