Views:

The status message usually appears when the Deep Security Agent installation has failed or has not been completed.

To resolve this issue:

Run the Deep Security installer again to repair the program.
Activate the agent again.

If the issue still persists, do the following:

Use the msiexec command to install DSA:
msiexec /i path to Agent.msi /L*v c:\dsa_install.log
Provide dsa_install.log to Trend Micro Technical Support.

Keywords: Agent status shows agent software instalation fails,unable to activate DS agent,cannot activate agent of DeepSec

"Agent Software Installation Failed" appears when activating the Deep Security Agent

Product / Version includes:

Deep Security10.2 , Deep Security10.1 , Deep Security10.0 , Cloud One - Endpoint and Workload SecurityAll , Deep Security10.3

Last updated: 2021/08/28

Solution ID: KA-0001613

Category: Troubleshoot

Summary

When activating the Deep Security Agent, the status shows an error:

Agent Software Installation Failed

The status message usually appears when the Deep Security Agent installation has failed or has not been completed.

To resolve this issue:

Run the Deep Security installer again to repair the program.
Activate the agent again.

If the issue still persists, do the following:

Use the msiexec command to install DSA:
msiexec /i path to Agent.msi /L*v c:\dsa_install.log
Provide dsa_install.log to Trend Micro Technical Support.

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