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The status message usually appears when the Deep Security Agent installation has failed or has not been completed.

To resolve this issue:

  1. Run the Deep Security installer again to repair the program.
  2. Activate the agent again.

If the issue still persists, do the following:

  1. Use the msiexec command to install DSA:

    msiexec /i path to Agent.msi /L*v c:\dsa_install.log

  2. Provide dsa_install.log to Trend Micro Technical Support.