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Trend Micro recommends that you disable the Anti-Spam toolbar option on the Client/Server Security Agents if you enable the EUQ Tool of the MSA. This is to avoid conflict with the detection of spam mail.

 
The EUQ and Anti-Spam tools have the same functionalities of detecting spam mails, but they have different implementations.
Keywords: Anti-spam Toolbar and End User Quarantine (EUQ) conflict,Antispam Toolbar and EUQ runs at the same time,executing EUQ with Anti-spam Toolbar enabled