OfficeScan 11.0/XG

The Client Self-Protection feature is automatically disabled in all Windows server platforms. It is now applied to domains or to individual machines.

To configure the Client Self-Protection, do the following:

Go to Agent > Agent Management.

Select the domain or individual machines then click Settings > Privileges and Other Settings > Other Settings tab.

Refer to the OfficeScan Agent Self-Protection section on the page.

Unable to start, stop, modify or kill OfficeScan processes, registry keys or services after upgrading

OfficeScanXG , OfficeScan11.0

Last updated: 2021/08/28

Solution ID: KA-0001771

Category: Configure , Troubleshoot

The following issues occur after upgrading OfficeScan:

Unable to start and/or stop some of the OfficeScan services because the option is grayed out
Unable to manually kill some of the OfficeScan processes via the Task Manager. For example, when you click End Process for tmlisten.exe, the process gives the error message"Access is Denied."
Making changes to the OfficeScan registry values under HKEY_LOCAL_MACHINE\Software\Trend Micro\PC-cillinNTCorp produces the error "Error writing the value's new contents."

OfficeScan 11.0/XG

The Client Self-Protection feature is automatically disabled in all Windows server platforms. It is now applied to domains or to individual machines.

To configure the Client Self-Protection, do the following:

Log in to the OfficeScan management console.
Go to Agent > Agent Management.
Select the domain or individual machines then click Settings > Privileges and Other Settings > Other Settings tab.
Refer to the OfficeScan Agent Self-Protection section on the page.

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