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To resolve the issue, please do the following:

  1. Open the Internet Information Services (IIS) 6.0 Manager.
  2. Go to the OfficeScan Remote Install virtual directory by double-clicking Web Sites > OfficeScan > Officescan > console > remoteinstallcgi.
  3. Right-click the cgiRemoteInstall.exe file and click Properties.
    Right-click cgiRemoteInstall
     
  4. Go to the File Security tab and then click Edit under the Authentication and access control section.
    Select Edit
     
  5. Select the Enable anonymous access option, then specify the Local Administrator account and password.
    Enable anonymous access
     
  6. Click OK > OK.
  7. Restart the following services:
    • Trend Micro Security Server Master Service
    • World Wide Web Publishing Service

If the procedure fails, refer to these solution articles:

If you need techincal assistance, please contact Trend Micro Technical Support.