The issue usually happens due to one of the following reasons:

• Corrupted WFBS virtual website

  To resolve this issue, follow any of these solution articles:

  • Cannot open the WFBS console or access its tabs - For Internet Information Services (IIS) 6.0
  • Cannot open the WFBS console or access its tabs - For Internet Information Services (IIS) 7.0

• Permission issue

  To check if you have permission issues, follow the steps below:

  1. Open IIS manager.
  2. Select Web Sites.
  3. Right-click Officescan, then select Properties.
  4. Click on the Directory Security tab.
  5. Under Authentication and access control section, click Edit.
  6. Under the Enable anonymous access section, put "administrator" as the user name and password. On the pop-up box that appears, retype the password.

     

     

  7. Click OK to close the window.

  8. Check if the issue still occurs, then do one of the following:

     • If the issue was resolved, check the permission for the files and folders for the group "IUSR_<hostname>" or  for "Everyone" (IUSR_<hostname> belongs to this group by default): 
       1. Go to ..\Trend Micro\Security Server.
       2. Right-click each folder and select Properties.
       3. Click on the Security tab.
       4. Make sure that "IUSR_<hostname>" or "Everyone" has "Read" and "Execute" permissions for the PCCSRV folder and all its subdirectories, EXCEPT for the following:
          • ../PCCSRV/Download and its subfolders - Read only
          • ../PCCSRV/HTTPD and its subfolders  - No permissions 
          • ../PCCSRV/Private and its subfolders - No permissions 
          • ../PCCSRV/TEMP and its subfolders - Read, Write, Execute, Delete
          • ../PCCSRV/Virus and its subfolders - Read and Write
          • ../PCCSRV/Web/ and its subfolders - Read only EXCEPT for the following:
            • ../PCCSRV/Web_console/CGI and its subfolders - Read and Execute
            • ../PCCSRV/Web_console/Clientinstall and its subfolders - Read, Write, Delete, and Execute
            • ../PCCSRV/Web_console/RemoteInstallCGI and its subfolders - Read, Write, Delete, and Execute
            • ../PCCSRV/Web_console/Clientinstall and its subfolders - Read, Write, Delete, and Execute
            • ../PCCSRV/Web_Smb/Web/ - Read only 
            • ../PCCSRV/Web_Smb/Web_console/ - Read only../PCCSRV/Web_Smb/Web_console/HTML and its subfolders - Read only

If the issue is still not resolved, contact Trend Micro Technical Support and provide the results for each step of the procedure.

• Cannot open the WFBS console or access its tabs - For Internet Information Services (IIS) 6.0
• Cannot open the WFBS console or access its tabs - For Internet Information Services (IIS) 7.0