To enable debugging:
- Open the …\Program Files\Trend Micro\Client Server Security Agent\HostedAgent\ofcdebug.ini file using a text editor like Notepad.
- Under [debug] section, change the following to:
Enabled = 1
debuglog = .\log\agent.log
debuglevel = 9
LogHostedOnly = 0
debugSplitSize = 10000000 - Save the changes and close the file.
- Go to …\Program Files\Trend Micro\Client Server Security Agent\HostedAgent and double-click the Logserver.exe file.
- Replicate the issue to generate the required logs.
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Send the agent.log file to Trend Micro Technical Support for analysis.
Run the debug for 10 minutes or more during replication.
To disable debugging:
- Close the command prompt window, or kill the Logserver.exe process in task manager.
- Open the ...\Program Files\Trend Micro\Client Server Security Agent\HostedAgent\ofcdebug.ini file using a text editor like Notepad.
- Under [debug] section, change the value of "Enabled=1" to "0".
- Save the changes and close the file.