To enable debugging:

1. Open the …\Program Files\Trend Micro\Client Server Security Agent\HostedAgent\ofcdebug.ini file using a text editor like Notepad.
2. Under [debug] section, change the following to:

   Enabled = 1
   debuglog = .\log\agent.log
   debuglevel = 9
   LogHostedOnly = 0
   debugSplitSize = 10000000 

3. Save the changes and close the file.
4. Go to …\Program Files\Trend Micro\Client Server Security Agent\HostedAgent and double-click the Logserver.exe file.
5. Replicate the issue to generate the required logs.

6. Send the agent.log file to Trend Micro Technical Support for analysis.

    

   Run the debug for 10 minutes or more during replication.

To disable debugging:

1. Close the command prompt window, or kill the Logserver.exe process in task manager.
2. Open the ...\Program Files\Trend Micro\Client Server Security Agent\HostedAgent\ofcdebug.ini file using a text editor like Notepad.
3. Under [debug] section, change the value of "Enabled=1" to "0".
4. Save the changes and close the file.