Views:

There are two different scanning methods available in OfficeScan - Conventional Scanning and Smart Scanning. If you are using Smart Scanning, the Virus Pattern column will be blank whereas the Smart Scan Agent Pattern column will contain information. On the other hand, if you are using Conventional Scanning, then the Virus Pattern column will contain information whereas the Smart Scan Agent Pattern column will be blank.

For the issue mentioned above, the Virus Pattern is showing no client because the user is currently using Smart Scan, not Conventional Scan. Therefore, it is a normal behavior.

Keywords: virus pattern info is empty,pattern file details missing,virus pattern column no information when conventional scan is used,client management information lacks pattern file number