Apex One Server Pre-requisite

1. Enable Services:
   1. Open Run and type "services.msc".

      

   2. Enable Computer Browser and Remote Registry.

      

      

2. Enable Network Discovery/File and Printer Sharing.
   1. Open Run and type "control".

      

   2. Click Network and Internet > Network and Sharing > Change Advanced Sharing Settings.

      

      

      

   3. Turn On Network Discovery and File and Printer Sharing.

      

   4. Click Save Changes.

Endpoint Pre-requisite

1. Enable Network Discovery/File and Printer Sharing:
   1. Open Run and type "control".

      

   2. Click Network and Internet > Network and Sharing Center > Change Advanced Sharing Settings.

      

      

      

   3. Turn On Network Discovery and File and Printer Sharing.

      

   4. Click Save Changes.
2. Enable Services:
   1. Open Run and type "services.msc".

      

   2. Start Remote Registry and Remote Procedure Call services.

      

1. In the web console, go to Agents > Agent Installation > Remote.

   

2. Select the target endpoints.
   • The Domains and Endpoints list displays all the Windows domains on the network. To display endpoints under a domain, double-click the domain name. Select any endpoint, and then click Add.
   • If you have a specific endpoint name in mind, type the endpoint name in the Search for endpoints field on top of the page and press ENTER.
   • If no endpoints are showing on the Remote Installation page, Check the following on the Server Side if these services are enabled, then refresh the page afterwards:
     • For Windows Server 2008 R2 - 2016:
       • Remote Registry and Computer Browser
       • Network Discovery/File and Printer Sharing
     • For Windows Server 2019:
       • Function Discovery Provider Host
       • Function Discovery Resource Publication
       • Remote Procedure Call (RPC)
       • Remote Registry
     • Turn on Network Discovery (All Versions) on the Services applet:
       • SSDP Discovery
       • UPnP Device Host
       • DNS Client
3. Type the user name and password and then click Log in. The target endpoint appears in the Selected Endpoints table.

   

4. Repeat steps 3 and 4 to add more endpoints.
5. Click Install when you are ready to install the Apex One agent to target endpoints.

   

6. Click OK to confirm that you want to install the Apex One agent to the target endpoints. A progress screen appears as the program files copy to each target endpoint.

   

   When Apex One completes the installation to a target endpoint, the endpoint name disappears in the Selected Endpoints list and appears in the Domains and Endpoints list with a red check mark.

   

• Issue: No endpoints are showing on the Remote Installation page.

  

  Solution: Enable Computer Browser Service (Server 2008 R2 - Server 2016 via SMBv1) or Function Discovery Resource Publication (Windows Server 2019 via SMBv2) on the Apex One server.

• Issue: User account is not a domain admin.

  

  Solution: Use a domain admin account.

• Issue: The "To install on a remote endpoint, use an account with administrator privileges. If target endpoint is running Windows Vista Basic, remote installation cannot proceed because there is no remote registry service." message appears.

  

  Solution: Enable Remote Registry service on the endpoints.

• Issue: Firewall is blocking installation.

  

  Solution: Set the Domain Profile, Private Profile, and Public Profile in Firewall to "Off" in the endpoint.