Views:

This issue can be caused by the cache on the agents or by outdated Smart patterns. To resolve the issue:

Option 1: Purge the cache.

  1. Unload the client.
  2. Delete the cache.dat file from the ..\Trend Micro\Client Server Security Agent\ directory.
  3. Reload the client.

Option 2: Make sure all the pattens are up-to-date, especially for Smart patterns.

  1. Log on to the WFBS console.
  2. Go to Updates > Manual.
  3. Make sure Smart Scan Pattern and Smart Scan Agent Pattern are updated.
  4. Perform updates from the WFBS agent to get the latest update from now on.