To exclude the application or file from the anti-malware scan:
- Log on to the WFBS-SVC console.
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Go to the Configure Policy page and perform one of the following:
- Classic Mode: Go to SECURITY AGENTS and select a group. Click on the Menu icon (three vertical dots) then click Configure Policy.
- Advanced Mode: Go to POLICIES > Policy Management. Click Add or click an existing policy.
- In the Configure Policy page, click on the Windows icon.
- Under EXCEPTION LISTS > Scan Exclusions.
- In the Real-Time Scan / Scheduled Scan / Manual Scan section, click a tab and configure the required exceptions.
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To add an exception:
- Click Add.
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Specify the folder path, file name, file path, or file extension to exclude from the scans.
- System variables are allowed in folder and file exceptions.
For more information, see Supported System Variables for File and Folder Exceptions. - The * and ? wildcard characters are allowed.
For more information, see Wildcard Exceptions. - Use commas, semicolons, or the ENTER key to separate multiple entries.
- Do not use the following characters: / " < > |
- System variables are allowed in folder and file exceptions.
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Select the scan types to apply the exceptions.
- Click Add.
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To edit an exception:
- To delete an exception, point to the exception and click the trash icon in the last column of the list.
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Under Exclude directories where Trend Micro products are installed from the following:, select the scan types to apply this setting.
- Click Save.
- Log on to the WFBS-SVC console.
- Go to POLICIES > Global Exception Lists.
- Under Malware Scan Exclusions, click Predictive Machine Learning Exception List link.
- Click Add, then enter the SHA-1 file hash.
- Click Add, then Save.
- Log on to the WFBS-SVC console.
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Go to the Configure Policy page and perform one of the following:
- Classic Mode: Go to SECURITY AGENTS and select a group. Click on the Menu icon (three vertical dots) then click Configure Policy.
- Advanced Mode: Go to POLICIES > Policy Management. Click Add or click an existing policy.
- In the Configure Policy page, click on the Windows icon.
- Under EXCEPTION LISTS > Scan Exclusions.
- In the Behavior Monitoring section, click Approved Program List tab.
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To add an exception:
- Click Add.
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Specify the full program path to be excluded.
- The * and ? wildcard characters are allowed.
- For more information, see Wildcard Exceptions.
- Use commas, semicolons, or the ENTER key to separate multiple entries.
- Do not use the following characters: / " < > |
- Click Add.
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To edit an exception:
- Click the exception in the second column of the list.
- Update the exception.
- Press the ENTER key to apply the changes.
- To delete an exception, point to the exception and click the trash icon in the last column of the list.
- Click Save.
- Log on to the WFBS-SVC console.
- Go to POLICIES > Global Exception Lists.
- Under Malware Scan Exclusions, click Trusted Windows Program List link.
- Click Add, then enter the full program path.
- Click Add, then Save.
- Log on to the WFBS-SVC console.
-
Go to the Configure Policy page and perform one of the following:
- Classic Mode: Go to SECURITY AGENTS and select a group. Click on the Menu icon (three vertical dots) then click Configure Policy.
- Advanced Mode: Go to POLICIES > Policy Management. Click Add or click an existing policy.
- In the Configure Policy page, click on the Windows icon.
- Under EXCEPTION LISTS > Scan Exclusions.
- In the Spyware/Grayware section, click Add.
- Search/Select the Spyware/Grayware you want to be excluded, then click Add.
- To delete an exception, point to the exception and click the trash icon in the last column of the list
- Click Save.
- Log on to the WFBS-SVC console.
- Go to the Configure Policy page and perform one of the following:
- Classic Mode: Go to SECURITY AGENTS and select a group. Click on the Menu icon (three vertical dots) then click Configure Policy.
- Advanced Mode: Go to POLICIES > Policy Management. Click Add or click an existing policy.
- Click on the Mac icon.
- Go to Scan Exclusions.
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Click a tab and configure the required exceptions.
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To add an exception:
- Click Add.
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Specify the file path or file extension to exclude from the scans.
- The * character is allowed
For more information, see Wildcard Support for Mac File Exclusions. - Use commas, semicolons, or the ENTER key to separate multiple entries
- The * character is allowed
- Click Add.
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To edit an exception:
- Click the exception in the first column of the list.
- Update the exception.
- Press the ENTER key to save the changes.
- To delete an exception, point to the exception and click on the trash icon in the last column of the list.
- Click Save.