Views:

This message is encountered when the Mail Server uses a proxy server to connect to the Internet.

To resolve this issue:

Log in to the SMEX management console.
Go to Administration > Proxy.
Tick the Use a proxy server for Web Reputation, updates, and product license notifications checkbox.
Provide the necessary information, such as Server Name or IP Address Port User ID and Password (if necessary).
Click Save.
Go to Administration > Product License and then click Update License.

Keywords: Socket Connection Fail,update license issue,error when updating license

"Socket Connection Fail" appears when clicking Update License in ScanMail for Exchange (SMEX)

Product / Version includes:

ScanMail for Exchange12.0 , ScanMail for Exchange11.0 , ScanMail for Exchange14.0 , ScanMail for Exchange12.5

Last updated: 2021/08/28

Solution ID: KA-0002220

Category: Configure , Update , Register

Summary

The following error message appears when clicking Update License in SMEX:

Socket Connection Fail

This message is encountered when the Mail Server uses a proxy server to connect to the Internet.

To resolve this issue:

Log in to the SMEX management console.
Go to Administration > Proxy.
Tick the Use a proxy server for Web Reputation, updates, and product license notifications checkbox.
Provide the necessary information, such as Server Name or IP Address Port User ID and Password (if necessary).
Click Save.
Go to Administration > Product License and then click Update License.

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