Clean-up tools

These tools attempt to remediate a single-seat infection.

• HouseCall - This is the tool that you need to use first. HouseCall scans your PC for a wide range of Internet security threats including viruses, worms, Trojans, and spyware.

  For instructions, refer to the Knowledge Base article: Scanning your computer using HouseCall .

• Anti-Threat Toolkit (ATTK) - The ATTK scanner can be used for offline and online computers. Download the correct package for your system: if your computer is connected to the Internet (online) or not (offline).

  For instructions on how to use the tool, refer to the article: Using Trend Micro Anti-Threat Toolkit (ATTK) to scan your computer .

• AntiRansomware Tool - The AntiRansomware Tool is able to execute successfully on an infected environment and stop a ransomware process. However, for digitally signed ransomware processes, the tool will not be able to stop the process completely but it can minimize it.
• Rescue Disk - Rescue Disk allows you to use a CD, DVD, or USB drive to examine your computer without launching Microsoft Windows. It finds and removes persistent or difficult-to-clean security threats that can lurk deep within your operating system..

Information and log generation tools

These do not fix suspected malware issues, but instead generates a log file that Technical Support can go through to help you with your suspected infection.

• ATTK Suspicious Files and Information Collector - The ATTK Suspicious Files and Information Collector is available for 32-bit and 64-bit computers. Download the correct package for your operating system.

  For instructions on how to use the tool, refer to the article: Using Trend Micro Anti-Threat Toolkit (ATTK) to scan your computer .