To get debug logs:

1. Enable SSH on the DSVA to access the command line interface remotely over this protocol:
   1. Go to the Center Server client and access the DSVA console.
   2. Press ALT + F2 to open the non-graphical interface.
   3. Enter the password, which is "dsva" by default. This opens the command line interface.
   4. Execute the command appropriate for your version:
      • For Deep Security 10.0 and above: sudo systemctl start sshd.service
      • For Deep Security 9.6 and below: sudo /etc/init.d/sshd start
2. Temporarily disable the firewall in the DSVA Security Profile.
3. Connect to the DSVA via Putty. You can use signal to increase and decrease the debug level.
4. Change directory to /var/log/.
5. Copy the messages and/or syslog files as requested by Trend Micro Technical Support. You can use the following:

   For Windows, you can use:

   • For Windows, choose between WinSCP and pscp.exe (PuttySCP).
   • For Linux, cmdline scp is available by default.

After gathering the log files, do the following:

1. Enable the firewall in the DSVA security profile again.
2. Stop the SSH server on the DSVA by issuing the appropriate command below:
   • For Deep Security 10.0 and above: sudo systemctl stop sshd.service
   • For Deep Security 9.6 and below: sudo /etc/init.d/sshd stop