| Error | Description | Suggested Solution |
|---|---|---|
| An error occurred while verifying your credentials, please ensure that your system is connected to a valid network and attempt to authenticate to the Full Disk Encryption PolicyServer to obtain updated credentials. | The TMFDE device cannot communicate to the PolicyServer for credential verification. | To resolve this, ensure that the device connects to the network and communicates with the PolicyServer. |
| Errors were detected while attempting to connect to your Full Disk Encryption PolicyServer to authenticate. | The TMFDE device cannot communicate to the PolicyServer for credential verification. | To resolve this, ensure that the device connects to the network and communicates with the PolicyServer. |
| Entered password contains more than the allowed consecutive characters. Only 5 consecutive characters are allowed. Please re-enter it and try again. | The password entered exceeds the maximum number of characters. | Make sure that the password entered is within the parameters set in the PolicyServer. |
| Entered password does not contain enough numbers. Minimum of 5 numbers are required. Please re-enter it and try again. | The password entered does not meet the minimum number of characters. | Ensure password entered is within the parameters set in the PolicyServer. |
| Invalid password entry. Special characters are not allowed. | The password parameter in the PolicyServer does not allow alphabetic, numeric, or special characters. | Make sure that the password meets the parameters set in PolicyServer. |
| Invalid User ID. | The user cannot be located in the PolicyServer. | Confirm that the user exists under the Enterprise Users in the PolicyServer. |
| Please enter a password. | An invalid value was entered in the New Password and Confirm Password fields. | You must enter a valid password. |
| Sorry, administrative users are unable to use this facility to change their passwords. | An administrator attempted to change the password on the TMFDE device. | Administrators must change the password on the PolicyServer. |
| System Error. Could not write new password information. | An error occurred with the TMFDE system when updating or writing the new password. | Ensure that the device connects to the network and communicates with the PolicyServer. |
| The entered password has already been used. Please enter a different password. | The password matches a previously used password associated with this User Name. | You must enter a password that has not been used previously. |
| The new password does not match the confirmation password. | The error shows when the entered passwords do not match. | Both passwords must match. |
| The selected user and this device do not share a common group affiliation. | The current user is not authorized access to this TMFDE device. | Ensure that the user and the device are in the same group on the PolicyServer. |
| User not allowed to use client. | The current user is not authorized access to this TMFDE device. | Ensure that the user and the device are in the same group on the PolicyServer. |
| User not found. | The user cannot be located in the PolicyServer database. | Make sure that the user exists and is in the correct group in the PolicyServer. |
| Error | Description | Suggested Solution |
|---|---|---|
| An error occurred while verifying your credentials, please ensure that your system is connected to a valid network and attempt to authenticate to the Full Disk Encryption PolicyServer to obtain updated credentials. | The TMTMFDE device cannot communicate to the PolicyServer for credential verification. | Ensure that the device connects to the network and PolicyServer. |
| Errors were detected while attempting to connect to your Full Disk Encryption PolicyServer to authenticate. | The TMFDE device cannot communicate to the PolicyServer for credential verification. | Ensure that the device connects to the network and PolicyServer. |
| Network not found. This system requires a connection to a Full Disk Encryption PolicyServer. Please ensure that your system is connected to a valid network before attempting to continue. | The TMFDE device cannot communicate to the PolicyServer for credential verification. | Ensure that the device connects to the network and PolicyServer. |
| Entered password contains more than the allowed consecutive characters. Only 5 consecutive characters are allowed. Please re-enter it and try again. | The password entered exceeds the maximum or minimum number of characters required. | Make sure that the password is within the parameters set in the PolicyServer. |
| Entered password does not contain enough numbers. Minimum of 5 numbers are required. Please re-enter it and try again. | The password entered exceeds the maximum or minimum number of characters required. | Make sure that the password is within the parameters set in the PolicyServer. |
| Entered passwords cannot contain the User Name. | The password parameter in the PolicyServer does not allow a User Name within a password. | You must enter a password that matches the constraint of the System Administrator. If you do not know the constraints, contact the System Administrator. |
| Invalid name/password combination, please try again. | The User Name and/or PIN Selected is incorrect. | Enter the right credentials. |
| PIN passwords do not match. Please try again. | The User Name and/or PIN Selected is incorrect. | Enter the right credentials. |
| Invalid User ID. Endpoint Encryption Error. | The customer cannot be located in the PolicyServer. | Confirm that the user exists under the Enterprise Users in the PolicyServer. |
| User not found. | The customer cannot be located in the PolicyServer. | Confirm that the user exists under the Enterprise Users in the PolicyServer. |
| Please provide a valid User Name and Password. | An invalid User Name or Password is entered when the Change Password option was selected. | Provide a valid User Name and Password. |
| Sorry, administrative users are unable to use this facility to change their passwords. | An administrator attempted to change password on the TMFDE device. | Administrators must change their password on the PolicyServer. |
| System Error. Could not write new password information. | An error occurred with the TMFDE system when updating pr writing the new password. | Ensure that the device connects to the network and communicates with the PolicyServer. |
| The entered password has already been used. Please enter a different password. | The password matches a previously used password associated with this User Name. | Enter a password that has not been used previously. |
| The selected user and this device do not share a common group affiliation. | The current customer is not authorized access to the TMFDE device. | Make sure that the user and device are in the same group on the PolicyServer. |
| User not allowed to use client. Endpoint Encryption Error. | The current customer is not authorized access to the TMFDE device. | Make sure that the user and device are in the same group on the PolicyServer. |
| Error | Description | Suggested Solution |
|---|---|---|
| An error occurred while verifying your credentials, please ensure that your system is connected to a valid network and attempt to authenticate to the Full Disk Encryption PolicyServer to obtain updated credentials. | The TMFDE device cannot communicate to the PolicyServer for credential verification. | To resolve this, ensure that the device connects to the network and communicates with the PolicyServer. |
| Errors were detected while attempting to connect to your Full Disk Encryption PolicyServer to authenticate. | The TMFDE device cannot communicate to the PolicyServer for credential verification. | To resolve this, ensure that the device connects to the network and communicates with the PolicyServer. |
| ColorCode passwords do not match. Please try again. | The error shows when the two selected ColorCode patterns do not match. | The entered ColorCode and confirmation ColorCode must match to fix the issue. |
| Entered password contains more than the allowed consecutive characters. Only 5 consecutive characters are allowed. Please re-enter it and try again. | The password entered exceeds the maximum number of characters. | Make sure that the password entered is within the parameters set in the PolicyServer. |
| Entered password does not contain enough numbers. Minimum of 5 numbers are required. Please re-enter it and try again. | The password entered does not meet the minimum number of characters. | Ensure password entered is within the parameters set in the PolicyServer. |
| Entered password does not meet minimum length. Please re-enter it and try again. | The password entered does not match the constraints set by the system administrator. | Make sure that the password meets the parameters set in the PolicyServer. |
| Entered passwords cannot contain the User Name. | The password parameter in the PolicyServer does not allow a User Name.. | Do not include the user name on the password to resolve the issue |
| Invalid password entry. Alphabetic characters are not allowed. | The password parameter in the PolicyServer does not allow alphabetic, numeric, or special characters. | Make sure that the password meets the parameters set in PolicyServer. |
| Invalid password entry. Numeric characters are not allowed. | The password parameter in the PolicyServer does not allow alphabetic, numeric, or special characters. | Make sure that the password meets the parameters set in PolicyServer. |
| Invalid password entry. Special characters are not allowed. | The password parameter in the PolicyServer does not allow alphabetic, numeric, or special characters. | Make sure that the password meets the parameters set in PolicyServer. |
| Invalid User ID. | The user cannot be located in the PolicyServer. | Confirm that the user exists under the Enterprise Users in the PolicyServer. |
| Invalid User Name/ColorCode password combination, please try again. | The User Name and/or Password entered is incorrect. | Enter a valid user name or password to resolve the issue. |
| Please provide a valid User Name and Password | The User Name and/or Password entered is incorrect. | Enter a valid user name or password to resolve the issue. |
| Please supply a valid User Name and ColorCode password. | The User Name and/or Password entered is incorrect. | Enter a valid user name or password to resolve the issue. |
| Network not found. This system requires a connection to a Full Disk Encryption PolicyServer. Please ensure that your system is connected to a valid network before attempting to continue. | A valid network is unavailable for the TMFDE device to communicate with the PolicyServer. | Ensure that the device connects to the network and communicates with the PolicyServer. |
| Please enter the appropriate ColorCode pattern. | You entered an invalid ColorCode pattern. | Provide a valid ColorCode pattern to fix this error. |
| Sorry, administrative users are unable to use this facility to change their passwords. | An administrator attempted to change the password on the TMFDE device. | Administrators must change the password on the PolicyServer. |
| The entered password has already been used. Please enter a different password. | The password matches a previously used password associated with this User Name. | You must enter a password that has not been used previously. |
| The selected user and this device do not share a common group affiliation. | The current user is not authorized access to this TMFDE device. | Ensure that the user and the device are in the same group on the PolicyServer. |
| User not allowed to use client. | The current user is not authorized access to this TMFDE device. | Ensure that the user and the device are in the same group on the PolicyServer. |
| User not found. | The user cannot be located in the PolicyServer database. | Make sure that the user exists and is in the correct group in the PolicyServer. |
If you still encounter the issue after the upgrade, collect the preboot log in C:\Program Files\Trend Micro\Full Disk Encryption\log\. Submit the file to Trend Micro Technical Support for troubleshooting.