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To reset the password:

Option I: Using the IWSVA installation CD

Refer to the KB article: Changing root account password for Interscan Web Security Virtual Appliance (IWSVA)

Option II: Via single-user mode

  1. Access the command line directly from the IWSVA box. Do not use Putty or any SSH tool.

  2. During boot up, press E from the GRUB menu to edit the command entry.

    Editing the commands from the GRUB menu

     
    You may be asked to press ESC first.
     

    Booting IWSVA

  3. Use the arrows keys to go to the “kernel /vmlinuz-2.6.18-128.1.OpenVA.2.8.1039 ro root=dev/IWSVA/root” entry. This is usually the second line.

    Select “kernel /vmlinuz-2.6.18-128.1.OpenVA.2.8.1039 ro root=dev/IWSVA/root” entry

  4. Press E to edit the entry.

  5. Press the space bar and then type “single” at the end of the line.

    Put a space

    Type “single” for keyboard type

  6. Press the ENTER key to save the changes.

  7. Press B to boot.

    Booting kernel

    The kernel will boot as usual and then you will get a root prompt (sh#). You now have root access to the file system.

  8. Type the command “passwd” to start resetting your password.

     
    You will not be asked for your old password.
     
  9. Enter and confirm your new password when prompted.
  10. When the password has been reset, enter either of the following commands:
    • “reboot” to reboot IWSVA
    • “init 3” to continue the boot up process

    Root account password successfully changed

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