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This issue happens because the Security Agent (SA) cannot properly replace the rating when the malicious website is accessed through a proxy server.

To resolve this, add the proxy server's process name in the Process Exception List of WFBS.

Open the Security Server console.
Go to Preferences > Global Settings.
Go to the Desktop/Server tab.
Scroll down to find Web Reputation and URL Filtering section.
Type the proxy server's process name in the field provided, and then click Add.
Click the Save button at the bottom of the page.

Keywords: broken blocked page,proxy server,incorrect rating,corrupted rating

Malicious website blocked page shows incorrect rating when using a proxy server in Worry-Free Business Security (WFBS)

Product / Version includes:

Worry-Free Business Security Advanced8.0 , Worry-Free Business Security Advanced9.5

Last updated: 2021/08/28

Solution ID: KA-0003208

Category: Troubleshoot

Summary

The Malicious website blocked page shows incorrect ratings as shown below:

This issue happens because the Security Agent (SA) cannot properly replace the rating when the malicious website is accessed through a proxy server.

To resolve this, add the proxy server's process name in the Process Exception List of WFBS.

Open the Security Server console.
Go to Preferences > Global Settings.
Go to the Desktop/Server tab.
Scroll down to find Web Reputation and URL Filtering section.
Type the proxy server's process name in the field provided, and then click Add.
Click the Save button at the bottom of the page.

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