Resolve this issue by refreshing the database setting using the DBConfig tool located on the ..\Apex Central\DBConfig directory of the Apex Central server.
To use the DBConfig tool:
- Open Command Prompt and run as Administrator.
- Type the necessary command (DBConfig[options]), then press ENTER. Refer to the table below for options:
-DBName="database name" database name -DBAccount="database account" database account -DBPassword="database password" database password -Mode="SQL"< authentication mode
SQL or Windows authentication (WA)-DBHost="ip address/hostname" database IP address/hostname -Owner change owner to dbo Example: DBConfig -DBName="db" -DBAccount="sqlAct" -DBPassword="sqlPwd" -Mode="SQL" -DBHost="10.1.152.124"
- The default mode is SQL authentication mode but -Mode="WA" is necessary when configuring for Windows authentication.
- The Windows account must belong to Administrators group.
- It is required for Windows 2008 servers to "Run as Administrator" to use the tool.
- When creating or changing the password for the Windows account, do not use any of the following characters: < > " ;.
For more information about the use of the dbconfig tool, refer to the article Changing the Apex Central database configuration settings .