Event notifications, billing information and spam/spyware statistics are sent to the ConnectWise system through email messages. These email messages are transformed into a ConnectWise ticket.
To enable this feature, notification recipients need to be added to the TMRM console. Certain fields also need to be added to ConnectWise ticketing system.
Remote Manager settings
Subscribe some events in the customer notification page and choose ConnectWise as one of the recipients.
ConnectWise settings
- Log on to the ConnectWise system.
- Go to Service Desk > Service Board.
If you configured the Service board in ConnectWise, you can filter out all the tickets.
When the subscribed event occurs, you can check the tickets from the Service Board. The Remote Manager maintenance mode ticket is the same as the event notification ticket.
Remote Manager settings
Choose between default or customized billing settings in Remote Manager.
ConnectWise settings
- Log on to the ConnectWise system.
- Go to Contacts > Company Search > Agreements > Additions.
The billing information will appear in Additions.
Remote Manager settings
Choose default or customize spam/spyware setting in Remote Manager.
Connectwise settings
- Log on to the ConnectWise system.
- Go to Contacts > Configuration search > Configuration.