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To solve this issue, add the googletalkplugin.exe file to the tmproxy approved list:

  1. Unload the OfficeScan client.
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\NSC\TmProxy\WhiteList\
  3. Create a new key and give it a name. For example: GoogleTalkPlugin
  4. Create a new string under the new key and name it "ProcessImageName".
  5. Set the value to googletalkplugin.exe.
  6. Click OK to save the changes.
  7. Reload the client, wait for all the services to load before testing.

To deploy this from a server, follow the steps in this article: Configuring Tmproxy Approved List to exclude application processes from scanning .

If the issue persists, please contact Trend Micro Technical Support for further assistance.

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