ERS is an email filtering service that protects your business against spam and inappropriate content before they reach your network. Trend Micro supplies the hardware, software, and messaging expertise to cleanse your email. The cleaned mail stream is sent directly to your mail server for final delivery to your end users.
To know more about ERS, refer to the ERS Admin Guide.
Before you remove an IP address from the database, you need to first disable open mail relay on your MTA.
To remove the IP address, refer to the article: Removing valid IP addressesthat are blocked by Hosted Email Security (HES) from the Email Reputation Services (ERS) database
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