Prior to installing the OfficeScan client, it is highly recommended to read these articles to have an idea on what are needed:
To view the ways to install/deploy an OfficeScan client and select the easiest or most appropriate method depending on your environment, refer to the following article: Agent installation methods for OfficeScan.
During installation, upgrade or uninstallation process of an OfficeScan client, you may encounter some issues. Listed below are some of the popular articles for troubleshooting common issues:
- Client upgrade process runs in a loop in OfficeScan (OSCE)
- OfficeScan client Installation fails on a 64-bit Windows computer
- Troubleshooting guide for client/agent installation issues in OfficeScan (OSCE)
- OfficeScan clients cannot update/upgrade even when allowed to upgrade and deploy hot fixes
Client Packager issues
The client packager tool is a popular way to deploy, install or upgrade the OfficeScan client. Listed below are some of the most common issues when using this tool and how to address them:
- Unable to install an MSI package on an OfficeScan (OSCE) client
- "Unable to upgrade the OfficeScan client…" appears when using the client install package to perform an upgrade
- "Upgrading the Officescan client to this version is not allowed..." appears after upgrading OfficeScan (OSCE) clients using MSI
Deploy an OfficeScan client by providing a URL link. Listed below are some of the common issues encountered when using this type of installation and how to address them:
- A blank page appears when performing an Officescan client web installation
- An error message appears when trying to install an OfficeScan (OSCE) client through Web Installation
- "Information needed to do the installation has not been downloaded by the ActiveX setup controls" appears when doing a web install
Remote Installation issues
Remote Installation allows an administrator to remotely deploy an OfficeScan client to any machine. Here are some of the most common issues when using this method and how to address them:
- Remote installation fails at the "Log on to" dialog box in OfficeScan (OSCE)
- Unable to perform a remote installation on Windows 8 for OfficeScan (OSCE)
- Remote installation on Windows 7 fails even when the account used has local administrator privilege
- “Call CGI Error” appears when installing OfficeScan client remotely from a Windows 2008 server using IIS 7
- "Admin user-rights are required for installation" appears when performing client remote installation in OfficeScan (OSCE)