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The issue occurs because Citrix XenApp Server and Deep Security Agent call the same Microsoft library C:\PROGRA~2\Citrix\System32\mfaphook64.dll.

To resolve the issue:

  1. Apply the hot fix from this Citrix article: Hotfix Rollup Pack 2 for Citrix XenApp 6 for Microsoft Windows Server 2008 R2.
  2. Disable the Citrix API hooks by following the procedure from this Citrix article: How to Disable Citrix API Hooks on a Per-application Basis.

For better performance, it is also suggested to exclude some Citrix files from Deep Security scanning. You may view the comprehensive list of files in this article: Citrix-recommended exclusions on Deep Security.

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