Do the following:
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Go to C:\Program Files\Trend Micro\Client Server Security Agent and locate the ofcscan.ini file. Create a backup copy before editing the file.
On a 64-bit installation, go to C:\Program Files (x86)\Trend Micro\Client Server Security Agent. - Open the file and look for [INI_CLIENT_SETUP_SECTION]. Look for the following entries:
NT_RUN_KEY=OfficeScanNT Monitor
NT_RUN_KEY_FILE_NAME=pccntmon.exeChange the entries to:
NT_RUN_KEY=
NT_RUN_KEY_FILE_NAME= - Save the changes.
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Open the Registry Editor (regedit.exe).
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems. -
Go to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run.
On a 64-bit installation, go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run. - Delete the value of OfficeScanNT Monitor.
- Close the Registry Editor.
- Copy a shortcut of Client-Server Security Agent to the Startup folder. While logged in using an account under the administrator's group, go to Start > All Programs > Trend Micro Client-Server Security Agent.
For Server 2003, paste the shortcut here:
%userprofile%\Start Menu\Programs\StartupFor Server 2008 or 2012, paste the shortcut here:
%appdata%\Microsoft\Windows\Start Menu\Programs\Startup
Repeat this procedure with additional administrative user accounts as needed. When the Security Agent connects to the Internet through a proxy setting, make sure you log in using an account under the administrator's group at least once to get the proxy setting through pccntmon.exe. As a result, the Security Agent correctly connects to the Internet while you log in using a non-admin user account.