New features and enhancement in Case Diagnostic Tool (CDT) 2.6

Product / Version includes:

ServerProtect for Microsoft Windows/Novell NetWareAll , Control Manager6.0 , Worry-Free Business Security StandardAll , InterScan Messaging Security SuiteAll , ScanMail for ExchangeAll , PortalprotectAll , Worry-Free Business Security AdvancedAll

Last updated: 2021/10/10

Solution ID: KA-0004343

Category: SPEC , Update

Summary

The Case Diagnostic Tool (CDT) collects Trend Micro software settings and environment setup specifications from a user's computer. Trend Micro Technical Support uses the collected information to troubleshoot problems related to the software.

Download the latest version of the CDT.

Here are the things to know about the latest version of the tool:

New features

CDT 2.6 reduces the size of CDT package because it creates shortcut for duplicate log.

Currently, shortcut can only work properly in decompressed package.
The tool supports compression level tuning by adding a "Ziplevel" setting in the CaseDiagnosticTool.ini configuration file.
It deletes the temporary folder of the CDT data after tool execution, and only keeps the final CDT data package.

New supported product

OfficeScan 11.0
OfficeScan XG

The version displayed in CDT is OfficeScan 12 instead of OfficeScan XG.
IM Security for Microsoft Lync Server 1.6

New APIs

Get the plug-in directory file list and delete useless files after CDT execution is complete.

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New features and enhancement in Case Diagnostic Tool (CDT) 2.6

New features and enhancement in Case Diagnostic Tool (CDT) 2.6

Product / Version includes:

Summary