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Customers can enable OfficeScan’s Global C&C Callback functionality by using the instructions below for their respective version.

OfficeScan 10.6 Service Pack 2 with Custom Defense Pack or Service Pack 3

  1. Open the OfficeScan server console.
  2. Navigate to Networked Computers > Global Client Settings.
  3. Go to the C&C Contact Alert Settings section.
  4. Enable the "Log network connections between agents and Trend Micro confirmed C&C IP addresses" option.
  5. Select "Log connections from all endpoints" or "Only endpoints running specific operating systems".
  6. Click Save.

You may also visit the Online Help file for OfficeScan 10.6 by visiting this link.

OfficeScan 11.0 & XG

  1. Open the OfficeScan server console.
  2. Navigate to Agents > Agent Management.
  3. Select the group/domain you wish to apply the settings to.
  4. Click on Settings > Suspicious Connection Settings.
  5. Enable the following:

    • Log network connections made to addresses in the Global C&C IP list
    • Log and allow access to User-defined Blocked IP list addresses
    • Log connections using malware network fingerprinting
    • Clean suspicious connections when a C&C callback is detected
  6. Click Apply to All Agents and click Close.
  7. Click Settings > Additional Service Settings.
  8. Under Suspicious Connection Service, select "Enable service on the following operating systems".
  9. Click Apply to All Agents, then click Close.

You may also visit the Online Help file for OfficeScan 11.0/XG by visiting this link.

In addition, customers are encouraged to review their OfficeScan settings and compare them with our best practice guide for malware, which can be found here.

What if I have additional questions?

For additional inquiries, contact Trend Micro Technical Support.