Agent cannot update its components and appears offline on the OfficeScan server console

Product / Version includes:

OfficeScanXG , OfficeScan11.0

Last updated: 2021/08/28

Solution ID: KA-0004769

Category: Troubleshoot , Update

Summary

An OfficeScan (OSCE) agent experiences the following issues:

The agent is shown offline on the server console.
The agent is unable to update the components.

Upon checking the tmudump.log file of the agent, it shows the following file copy error:

Inf 20141119 11:00:07 2412 1972 callBackForUpdate: Overwrite file(backup.000, C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmtd64.ptn) done.
 Err 20141119 11:00:07 2412 1972 updateWithPatchAgent: xcopy failed, disk access.
 Inf 20141119 11:00:07 1636 1244 UpdateManager endwith 58 (3a0000): ActiveUpdate was unable to create/delete/
 overwrite files in the destination folder. Please contact your Trend Micro technical support provider.
Inf 20141119 11:00:07 1636 1244 End TmuUpdateEx()

To resolve the issue:

Open the ofcscan.ini file and check the [Global Setting] section.
Make sure that the "CheckDigitalSignatureForUpgrade=" parameter exists under the [Global Setting] section.
Set the value of the "CheckDigitalSignatureForUpgrade=" parameter to "0".
Save the file.
On the OfficeScan web console, go to Agents > Global Agent Settings.
Click Save.
On the OSCE agent that encounters issue, click Update Now.

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Agent cannot update its components and appears offline on the OfficeScan server console

Agent cannot update its components and appears offline on the OfficeScan server console

Product / Version includes:

Summary