This issue occurs to partners using Licensing Management Platform (LMP) with TMRM.

To resolve the issue:

1. Log in to the WFBS-SVC using the URL and not through TMRM.

2. Take note of the error message.

   

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3. In LMP, check the license status of the customer.

   

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   The hyphen symbol means the account is not yet active. Thus, the WFBS-SVC console is not yet accessible through TMRM.

4. Check the corresponding service plan of the customer.

   

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   The screenshot shows that the WFBS-SVC account will only be fully activated on customer's initial login through WFBS-SVC link.

   If you performed an initial log in, the WFBS-SVC console should now be accessible via TMRM.