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This issue occurs to partners using Licensing Management Platform (LMP) with TMRM.

To resolve the issue:

  1. Log in to the WFBS-SVC using the URL and not through TMRM.
  2. Take note of the error message.

    Take note of the error message

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  3. In LMP, check the license status of the customer.

    License status in LMP

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    The hyphen symbol means the account is not yet active. Thus, the WFBS-SVC console is not yet accessible through TMRM.
  4. Check the corresponding service plan of the customer.

    Service plan

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    The screenshot shows that the WFBS-SVC account will only be fully activated on customer's initial login through WFBS-SVC link.

    If you performed an initial log in, the WFBS-SVC console should now be accessible via TMRM.