This issue occurs to partners using Licensing Management Platform (LMP) with Trend Micro Remote Manager.

To resolve the issue:

1. Log in to the Worry-Free Business Security Services Portal using the URL and not through Trend Micro Remote Manager.

2. Take note of the error message.

   

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3. In LMP, check the license status of the customer.

   

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   The hyphen symbol means the account is not yet active. Thus, the Worry-Free Business Security Services console is not yet accessible through Trend Micro Remote Manager.

    

4. Check the corresponding service plan of the customer.

   

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   The screenshot shows that the Worry-Free Business Security Services account will only be fully activated on customer's initial login through Worry-Free Business Security Services link.

    

   If you performed an initial log in, the Worry-Free Business Security Services console should now be accessible via Trend Micro Remote Manager.