This issue occurs to partners using Licensing Management Platform (LMP) with Trend Micro Remote Manager.
To resolve the issue:
- Log in to the Worry-Free Business Security Services Portal using the URL and not through Trend Micro Remote Manager.
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Take note of the error message.
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In LMP, check the license status of the customer.
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The hyphen symbol means the account is not yet active. Thus, the Worry-Free Business Security Services console is not yet accessible through Trend Micro Remote Manager. -
Check the corresponding service plan of the customer.
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The screenshot shows that the Worry-Free Business Security Services account will only be fully activated on customer's initial login through Worry-Free Business Security Services link.If you performed an initial log in, the Worry-Free Business Security Services console should now be accessible via Trend Micro Remote Manager.