The issue happens because the Activation Code you used in renewing the license is the same as the old license.
To resolve the issue:
- Navigate to \TrendMicro\OfficeScan\PCCSRV\Private folder and look for the ofcserver.ini file.
- Stop the OfficeScan Master Service:
- On the Windows Server, from the Run prompt, type "services.msc" and press OK.
This will bring up the list of Windows Services.
- Find the OfficeScan Master Service and right-click it, then choose "Stop".
- On the Windows Server, from the Run prompt, type "services.msc" and press OK.
- Back up the ofcserver.ini file.
- Find the following and manually remove the Activation code:
[AV_LICENSE_INFO]
AC=
[DCS_LICENSE_INFO]
AC=
[AS_LICENSE_INFO]
AC= -
Open PCCRSV\Private\ofcserver.ini in a text editor and remove the following configuration values.
From "INI_SERVICE_MODEL_SECTION" section:
◦ All "PR_AV*"parameters;
◦ "AC_AntiVirus" and "LF_AntiVirus" parameters;
◦ All "PR_DCS*" parameters;
◦ "AC_DCS" and "LF_DCS" parameters;
◦ All "PR_AS*"parameters;
◦ "AC_AntiSpyware" and "LF_AntiSpyware" parameters; - Start the OfficeScan Master Service:
- On the Windows Server, from the Run prompt, type "services.msc" and press OK.
This will bring up the list of Windows Services.
- Find the OfficeScan Master Service and right-click it, then choose "Start".
- On the Windows Server, from the Run prompt, type "services.msc" and press OK.
- Go to the OfficeScan console.
- For OfficeScan 10.6, navigate to Administration > Product License.
For OfficeScan 11.0 and XG, go to Administration > Settings > Product License. - Select the name of the service and click New Activation Code.
- Enter the activation code and click Save.
- Click Update Information. The license should now be activated.
If the issue persists, do the following:
- Navigate to \TrendMicro\OfficeScan\PCCSRV\Private folder and look for the ofcserver.ini file.
- Stop the OfficeScan Master Service, and then back up the ofcserver.ini file.
- Submit the ofcserver.ini file to Trend Micro Technical Support.
The customer representative will update your Activation Code in the server using the same version. - Replace the ofcserver.ini file, and then start the OfficeScan Master Service.
The license should now be automatically activated.