To assign a new port for Smart Scan Server:

1. Stop the Trend Micro Security Server Master Service.
2. Modify the following files by changing the default port 8082 to a new port.
    

   Always back up the files and registry before making any modifications.

    

   You need to replace “xxxxxx” with your own WFBS server FQDN or IP. The files below use port 8059 as a new port for example:

   • service.ini under the ...\PCCSRV\wss folder

     [Service]HTTP=8059

   • ofuninst.ini under the ...\PCCSRV\ folder

     [WSS_WEB_SERVER]ServerPort=8059

   • ssnotify.ini under the ...\PCCSRV folder

     [ICRC_CLOUD_SCAN_SERVICE_LIST]
     CloudScanServiceSource=1
     EnableStandardScanServiceSource=1
     Standard_ScanService=https://wfbs9.icrc.trendmicro.com/tmcss/
     Local_ScanService=http://xxxxxxx8059/tmcss/

   • ofcservice.ini under the ...\PCCSRV\Private folder

     [TMCSS]WSS_ENABLE=1
     WSS_INSTALL=1WSS_DB_PATH_OPTION=0
     WSS_DB_PATH=C:\Program Files (x86)\Trend Micro\Security Server
     WSS_URL=http://xxxxxx:8059/tmcss/

3. Recreate the WFBS web page using the SrvDiag tool.
4. Verify if the issue is solved.

5. After changing the port, running the Trend Micro Smart Scan Service should not show any error on the Live Status page of WFBS.

   If the issue persists, collect and submit the following information to Trend Micro Technical Support:

   • Screenshot of the error message
   • Full Case Diagnostic Tool (CDT) log from WFBS Server
   • IIS logs
     • IIS 6: All files inside Windows\system32\LogFiles\W3SVC
     • IIS 7: C:\inetpub\Logs\Logfiles