Collect HAR file using Mozilla Firefox

1. Right-click the website and select Inspect or press CTRL + SHIFT + I.
2. Go to the Network tab.
3. Click the Network Settings (gear icon) > Persist Logs.
4. Reproduce the issue.
5. Click the Network Settings (gear icon) > Save All As HAR.

   

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6. Save the file.

Collect HAR file using Google Chrome/Microsoft Edge

1. Right-click the website and select Inspect or press CTRL + SHIFT + I.
2. Go to the Network tab.
3. Select Preserve log.
4. Reproduce the issue.
5. Click the Export HAR (downward arrow).

   

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6. Save the file.

Once collected, send the log files to Trend Micro Technical Support for further analysis.