Summary

Microsoft has changed the upgrade process for Windows with its Windows 10 OS. Beginning with Windows 10, version 21H2, feature updates for Windows 10 release are released annually.

Please refer to the following article for more information: Windows 10 Release Information.

As these are major changes to the operating system, we also provide patches for our products to verify compatibility with the changes made. These patches are generally released within one (1) month of the Microsoft Windows 10 Feature Upgrade release.

We recommend to hold off on updating Windows to the new release until after the OfficeScan/Apex One agents have applied the appropriate patch, as doing so beforehand may result in incompatibilities. Incompatibilities may include performance issues, program crashes, and even system BSoDs.

Starting from Windows 10 October 2018 Update, Trend Micro requested a Windows Update (WU) Offer Block as well as a Setup Block from Microsoft. Both methods validate driver versions before allowing the install to continue.

• Offer Block - If you try to retrieve and apply the Windows 10 Update via Windows Update before applying the required Trend Micro Critical Patch (CP), you will not be able to obtain the update for a period of sixty (60) days from the official release of the Windows 10 Update. Please note there will be no warning message.
• Setup Block - If you try to apply the Windows 10 Update via an installation package before applying the required Trend Micro Critical Patch (CP), a warning message will appear notifying you to first upgrade the Trend Micro product.