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 To resolve the VPN connection issue:

  1. Verify the VPN Gateway Address using your browser.

    VPN Gateway Address

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  2. Open IWSaaS Portal and login your credentials.
  3. Go to Administration > PAC Files.
  4. Under Service Deployment, click the PAC File Name your currently using to edit the skiphost.
  5. Add the VPN Gateway Address to skiphost and Save the settings.

    Edit PAC File

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    Wait a few minutes for Enforcement Agent to download and update to the new PAC file.

  6. Log on to the VPN Portal to check if it now shows the Connected status.