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If the OSCE server is configured to check for duplicate MAC addresses, it will prevent OSCE 11.0 agents from reporting to the server using the same MAC address. If this is the case, then configure OSCE to bypass checking for duplicate MAC addresses by following the steps in Part A. If this is not the case, then proceed to Part B.

Part A

When accessing the OSCE client via Virtual Private Networking (VPN), clients sometimes end up reporting to the OSCE server using the same Media Access Control address (MAC address).

 
Make sure that OSCE 11.0 Service Pack 1 (Build 2995) or later has already been applied to the OSCE Server and deployed to all workstations before doing the following steps.
  1. Stop the OfficeScan Master Service in the Services console:
    1. Click Start > Run.
    2. Type "services.msc" then click OK. The Services window will open.
    3. Right-click OfficeScan Master Service and select Stop.
  2. Open the Ofcserver.ini file in the ...\PCCSRV\private\ folder in the OfficeScan installation directory.
  3. Add the following key under the "INI_SERVER_SECTION" section and set its value to "0":

    [INI_SERVER_SECTION]
    EnableCheckClientMacAddress=X

    Where X:

    0 = allows OSCE 11.0 agents to report to the server using the same MAC address
    1 = prevents OSCE 11.0 agents from reporting to server using the same MAC address (default)

  4. Start the OfficeScan Master Service in services.msc:
    1. Click Start > Run.
    2. Type "services.msc" then click OK. The Services window will open.
    3. Right-click OfficeScan Master Service and select Start.
    4. Proceed to force-update the clients as shown in the section below.

    Part B

    If a 32-bit OSCE client was installed on a machine with a 64-bit version of Microsoft Windows or some client components are missing or corrupted, update the OfficeScan client/agent via the forced update method of the AUTOPCC.exe command:

    1. Go to the OfficeScan client/agent and click Start.
    2. Select Run, and then type the following command:

      \\<Server name or IP Address>\ofcscan\autopcc.exe -f -u

    3. Execute the command by pressing the Enter key or clicking OK.

    If the issue still persists after performing the steps above, contact Trend Micro Technical Support to request for assistance in debugging the product.

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