- Go to Agents > Agent Management.
- In the Agent Tree, select the Apex One Server/Domain/Computer.
- Go to Settings > Behavior Monitoring Settings > Exceptions tab.
- Add the full path of the file and click Add to Approved List.
- Click Save.
Click the image to enlarge.
The Trusted Programs List excludes programs and all child processes called by the program from Real-time Scan and Behavior Monitoring scanning.
- Go to Agents > Agent Management.
- In the Agent Tree, select the Apex One Server/Domain/Computer.
- Go to Settings > Trusted Program List.
- Add the full path of the file and click Add to Trusted Program List.
- Click Save.
Click the image to enlarge.
For security reasons, the Trusted Program feature will not take effect on the following:
- Programs under the Windows system folder
- Programs with no valid digital signature
The following files are required to be submitted:
- The file detected by Behavior Monitoring
- Behavior Monitoring Logs containing the detection
You can refer to User Guide: New Requests (see section, “Files that require immediate action”) for steps on how to submit a case to Technical Support.
Once the file has been verified to be normal, it will be whitelisted to prevent false detection.
- Go to Agents > Global Agent Settings.
- Go to the System tab.
- Tick Enable the Certified Safe Software Service for Behavior Monitoring, Firewall, and antivirus scans and click Save.
Click the image to enlarge.
This option is available for software developers only.
Software developers can apply for the Trend Micro GRID program where they can submit the application before public release. You may refer to The GRID: Goodware Resource and Information Database for more information.