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Integrated modules from third-party service providers

Troubleshooting - Google Firebase Crashlytics

This data is to improve product stability.

Data CollectedCrash report of device and logs collected by SDK, including:
  • UUID generated by SDK
  • Device information (Manufacturer, Brand, Model, OS version)
  • Free disk space
  • Free memory size
  • Crash stack trace
  • Crash logs
Console location
 
This feature cannot be disabled. If you do not want this data to be collected, please uninstall the application from your device
 

For more information on this, please refer here: Google Firebase

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Real-time Scan / Manual Scan

Security Scan leverages Trend Micro’s global database of threat-related intelligence to rapidly identify potential threats to protect users’ devices.

Data CollectedInstalled App information (App name, App package name, App version code, APK file size)
Console location

Main Menu > App Scanner

  • Real-time Scan
  • Scan Now

Module state

 
If you do not want this data to be collected, please do not use Scan Now feature. Please contact the administrator of your device to disable Real-time Scan option.
 

Main Menu > App Scanner > Option > Update

  • Automatic Scan

Module state

 
If you do not want this data to be collected, please contact the administrator of your device to disable Automatic Scan option.
 

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Pattern Update

This data is collected to allow Trend Micro to check whether the device has the latest protection against the latest malware.

Data CollectedIP address of device connected to the Internet
Console location

Main Menu > App Scanner

  • Automatic Updates
  • Update Now

Module state

 
If you do not want this data to be collected, please do not use Update feature. Please contact the administrator of your device to disable turn off Automatic Updates option.
 

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Log Collector

Product logs are necessary to solve problems reported by our customers.
Manual log collection is only used when the support center requests the logs.

Data Collected
  • Product logs
  • Device information (Model, OS version)
  • Product package name
  • Product version
Console location

Main Menu > Settings > Start Collecting Logs

Module state

 
If you do not want this data to be collected, please do not send logs to Trend Micro.
 

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To see where the collected data is processed, refer to our list of data centers and authorized data sub-processors and their locations.

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