Sharing violation occurs when saving Microsoft Office files in Apex One as a Service

Product / Version includes:

Apex One as a ServiceAll

Last updated: 2021/08/28

Solution ID: KA-0008986

Category: Troubleshoot

Summary

Upon saving Microsoft Office files to a shared location, you will encounter a sharing file violation error message just like the error message below (taking Microsoft Excel as an example):

Your changes could not be saved to 'SALES & STOCK DATA.xlsb' because of a sharing violation. Try saving to a different file.

Trend Micro has applied the solution to address this issue during the Apex One as a Service scheduled monthly maintenance in December 2018.

If the issue still occurs in your environment, please contact Trend Micro Technical Support and provide the following information below:

Customer Licensing Portal (CLP) Username
Apex Central as a Service URL
Apex One as a Service URL (Information can be found under Administration > Managed Server > Server Registration)
Go signal for Trend Micro Support Team to access back-end server

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Sharing violation occurs when saving Microsoft Office files in Apex One as a Service

Sharing violation occurs when saving Microsoft Office files in Apex One as a Service

Product / Version includes:

Summary