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General MDR Service

The customer is required to provide contact information to Trend Micro for service delivery (contact for alert escalation, service problems, etc.).

Data collected
  • Email
  • Phone number
  • Contact names
  • IP Address
Console locationN/A – Data provided to Trend Micro during onboarding process and during normal service delivery.
Console settings

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Endpoint

 
If Disabled, MDR Service cannot be provided.
 

Please see the Managed Detection and Response section of Apex One as a Service DCN.

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Server

 
If Disabled, MDR Service cannot be provided.
 

Please see the Managed Detection and Response section of Deep Security DCN.

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Network

 
If Disabled, MDR Service cannot be provided.
 

Please see the Threat Investigation Center section of Deep Discovery Inspector DCN.

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Messaging

 
If Disabled, MDR Service cannot be provided.
 

Please see the Threat Investigation Center section of Cloud App Security DCN.

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