The table below shows the policy information errors and their descriptions:
Internal Error (Error Code) | Situation | Suggested Action |
---|---|---|
201512001 | Failure when starting the Apex One Vulnerability Protection Service on the Security Agent |
Disable Apex One Vulnerability Protection and re-deploy it with Policy enabled:
|
201512001 | Missing VCRuntime Component | Install VCRuntime 2017 and 2019 by following this article. |
201512002 | Failure when stopping the Apex One Vulnerability Protection Service on the Security Agent |
Restart the machine first, and then proceed with the following steps to stop the Trend Micro Vulnerability Protection Service (Agent) service:
|
201512003 | Failure when starting the Network Driver on the Security Agent |
Check if the registry key of Apex One Vulnerability Protection is enabled:
|
201512004 | Failure when creating the named pipe for the Apex One Vulnerability Protection Service on the Security Agent |
Turn off Apex One Self Protection, then restart the service on the Security Agent:
|
201512005 | Failure when cleaning the in-used setting in the driver |
Turn off Apex One Self Protection:
|
201512006 | The Network Driver is not running |
Start the network kernel driver:
|
201512007 | Failure when removing the configuration file (config.tbf) | Check if there are any processes that might lock the file in the Apex One Vulnerability Protection folder. Terminate the process and try to deploy the same Agent Policy again. |
201512008 | Failure when creating the named pipe for the Network Driver |
Turn off Apex One Self Protection, then restart the Security Agent:
|
201512009 | Failure to install driver due to restriction of number of installed network drivers |
Refer to the following KB article: Unable to deploy Apex One Vulnerability Protection driver due to cap on installed network drivers |