Disable Apex One Vulnerability Protection and re-deploy it with Policy enabled:

1. On the Apex Central web console, navigate to Policies > Policy Management.
2. Under Product, select Apex One Security Agent and modify the Policy that has the Integrated Vulnerability Protection enabled.
3. Under Vulnerability Protection Settings, uncheck Enable Vulnerability Protection.
4. Click Deploy.
5. When policy status is deployed, repeat steps 1~4 this time check the “Enable Vulnerability Protection” setting.
6. On the agent side, verify if the Apex One Vulnerability Protection is enabled.

7. Verify if Apex One Vulnerability Protection service is enabled.

   

Restart the machine first, and then proceed with the following steps to stop the Trend Micro Vulnerability Protection Service (Agent) service:

1. Disable Apex One Security Agent Self-Protection:
   1. On the Affected Endpoint, Go to System Tray and Open The Security Agent Console
   2. On the lower-right part of the console, Click the Lock Button and Enter the Password to unlock the Security Agent. This should disable temporarily the Agent Self Protection.

      

2. Start a Command Prompt as Administrator.
3. Run the command “sc stop ivpagent”.
4. Redeploy the Apex One Vulnerability Protection policy.

Check if the registry key of Apex One Vulnerability Protection is enabled:

1. Make sure the value of the registry key \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tbimdsa\Start is set to "1". Modify it if it's not "1".
2. Manually execute the following command to start the Network Driver Service:

   sc start tbimdsa

   If Network Driver Service fails to start, disable Apex One Vulnerability Protection setting to remove it and re-deploy with Policy enabled.

Turn off Apex One Self Protection, then restart the service on the Security Agent:

1. On Apex Central, navigate to Policies > Policy Management.
2. Select the Policy and modify it under Privileges and Other Settings.
3. Untick these 4 options:

   

4. Click Deploy.

Turn off Apex One Self Protection:

1. On Apex Central, navigate to Policies > Policy Management.
2. Select the associated policy and go to Privileges and Other Settings
3. Untick these 4 options:

   

4. Deploy the Policy.
5. Restart the Apex One Vulnerability Protection Service.

Start the network kernel driver:

1. Open a command prompt with administrative privileges.
2. Manually execute the following command to start the Network Driver Service:

   sc start tbimdsa

3. Deploy the Apex One Vulnerability Protection policy.

Turn off Apex One Self Protection, then restart the Security Agent:

1. On Apex Central, navigate to Policies > Policy Management.
2. Select the associated policy and go to Privileges and Other Settings
3. Untick these 4 options:

   

4. Deploy the Policy.

Refer to the following KB article: Unable to deploy Apex One Vulnerability Protection driver due to cap on installed network drivers