Impact during maintenance period
- New customers: Unable to prepare their Trend Micro Apex One™ as a Service console during the maintenance period.
- Existing customers: Unable to change their Trend Micro Apex One™ as a Service policies or settings during the maintenance period.
- The downtime for each provision is expected to be around three (3) hours within the maintenance period.
- All endpoints with Apex One and Apex One (Mac) Security Agent installed are still protected during the maintenance period.
Maintenance Period
Batch 1 (02/19/2020)
| Region | Start Date/Time | End Date/Time |
|---|---|---|
| Central US Datacenter | 2020-02-19 03:00:00 (GMT+0) | 2020-02-19 11:00:00 (GMT+0) |
| West Europe Datacenter | 2020-02-19 01:00:00 (GMT+0) | 2020-02-19 06:00:00 (GMT+0) |
| Southeast Asia Datacenter | 2020-02-19 06:00:00 (GMT+0) | 2020-02-19 11:00:00 (GMT+0) |
| Australia East Datacenter | 2020-02-19 09:00:00 (GMT+0) | 2020-02-19 12:00:00 (GMT+0) |
Batch 2 (02/26/2020)
| Region | Start Date/Time | End Date/Time |
|---|---|---|
| Central US Datacenter | 2020-02-26 03:00:00 (GMT+0) | 2020-02-26 11:00:00 (GMT+0) |
| West Europe Datacenter | 2020-02-26 01:00:00 (GMT+0) | 2020-02-26 12:00:00 (GMT+0) (6-hour extension) |
| Southeast Asia Datacenter | 2020-02-26 06:00:00 (GMT+0) | 2020-02-26 11:00:00 (GMT+0) |
| Australia East Datacenter | 2020-02-26 09:00:00 (GMT+0) | 2020-02-26 12:00:00 (GMT+0) |
Datacenter regions are based on the Apex One as a Service license. Separate mail will also be sent out to customers' CLP accounts for their provision’s maintenance period.
Please refer to this article for the monthly maintenance schedule and release notes.
For support assistance, please contact Trend Micro Technical Support.