Views:

Do the following for the mentioned scenarios:

  • The service did not start within the specified time, it was caused by insufficient system resources.

    1. Start the master service manually.
    2. If it can be started without any problem, consider increasing system resources, for example, to increase memory.

  • The master service crashed.

    • Check the server’s application event whether it has master service crash log.

      Module state

Next Steps

  1. Collect the application dump. For the instructions, refer to the KB article: Collecting Log Dumps when System and Applications encounter hang and crash issues.
  2. Collect the dump file and create a support case to analyze the root cause.
Keywords: Master Service,master service crash,officescan master service,apex one master service,master service problem,trend micro master service terminated,TA,TA for server tool,troubleshooting assistant,issue detected by TA for server tool,TA tool, troubleshootin