To resolve this issue:

1. Download the root and intermediate certificates from the following links:
   • DigiCert High Assurance EV Root CA
   • DigiCert High Assurance Code Signing CA-1
   • VeriSign Class 3 Public Primary Certification Authority - G5
   • VeriSign Universal Root Certification Authority
   • DigiCert Assured ID Root CA
   • DigiCert Trusted Root G4
      

     DigiCert Trusted Root G4 is only needed for AU module version 2.86.0.1126 and above.

      
2. Install each certificate on the affected ServerProtect server:
   1. Input the "mmc" in the Command Console.

      

   2. Navigate to File > Add or Remove Snap-in.

      

      

   3. Choose "Certificates" to add, then click computer account to finish.

      

      

   4. Choose "Certificates(Local Computer)", then "Trusted Root Certification Authorities".
   5. Right click Certificates > All Tasks > Import. Import the certificates needed. The certificate issue should be resolved at this point.
3. After all the certificates are installed, verify all the ServerProtect binary signature detail information. The message "The digital signature is ok", should be seen.

   

4. Verify if it can be downloaded successfully.