Summary
The Policy Deployment status shows "Unable to deploy: See Command Tracking". Upon checking the Command Tracking page, the "System error. Error ID: -1" message is shown.
Root Cause Analysis
Checking the php-errors.log (located on the Apex Central ..\Trend Micro\Control Manager\DebugLog\..), the error keyword "PHP Fatal error" occurs during processing policy data.
thrown in C:\Program Files (x86)\Trend Micro\Control Manager\WebUI\WebApp\widget\repository\widgetPool\wp1\proxy\modOSCE\OSCE\Proxy.php on line 896
[30-Apr-2020 14:06:42 Asia/Singapore] PHP Fatal error: Uncaught Error: Call to undefined function ProcessPolicyData() in
C:\Program Files (x86)\Trend Micro\Control Manager\WebUI\WebApp\widget\repository\widgetPool\wp1\proxy\modOSCE\OSCE\Proxy.php:896
Stack trace:
#0 C:\Program Files (x86)\Trend Micro\Control Manager\WebUI\WebApp\widget\repository\widgetPool\wp1\proxy\modOSCE\OSCE\Proxy.php(532):
OSCEProxy->customize_json_data(Array)
After checking further, the entry for php_Ofc.dll is missing from the php.ini file. Without the entry, the PHP process will not load php_Ofc.dll and cause the issue.
To fix the issue, do the following:
- Get a copy of the php.ini file from another Apex Central server (..\Trend Micro\Control Manager\PHP\).
If you access to a different Apex Central server is not possible, you can open a case with Technical Support and request a copy.
- Go back to the affected server, backup then replace the php.ini file under the same path (..\Trend Micro\Control Manager\PHP\).
- Restart the following services:
- Trend Micro Apex Central
- Trend Micro Management Infrastructure
- Redeploy the policy and confirm if the issue is resolved.
If the issue still happens after completing the steps above, do the following:
- Collect CDT Logs by following this KB article.
- Submit support ticket to Technical Support.
